Dear Family Pet Family,

Doctors and Staff at The Family Pet wish to assure you that as “essential services”, we will continue to provide veterinary services every day from 8 am to 5 pm.

While it is important for the community to stay home, it Is not necessary or advisable to delay treatment of a pet’s medical condition allowing them to worsen or suffer.

We are following government guidelines to minimize spread of Covid-19 to keep you and our staff safe. We have increased sanitation and have implemented car-side concierge service to our drop off appointments to increase social distancing and reduce human contact time.

I have attached a Q&A regarding our services below. Please don’t hesitate to call us for help.

We wish you and your pet good health over these coming weeks,

Sincerely,
Carrie Schneider DVM
President, The Family Pet 
 
How does this new appointment work? When you arrive for your appointment, please call us on your cell phone from your car. An assistant will come out and retrieve your pet and take them into the clinic. We will call you to get information regarding your pet’s symptoms and then call you again after their veterinary exam with a treatment plan and estimate.  Finally, we will call you when they are done with any treatments, their medications are filled and they are ready to go.  

How long does this take?  Simple conditions like eye and ear infections, vaccine boosters or skin conditions are likely quick enough that you can wait in your car while we work on your pet.   If your pet is sick, injured or needs tests run, it is usually best if you leave your pet with us for the day. Our receptionist can advise you when you make your appointment or when you drop them your pet off.

Can I do an appointment over the phone with my vet? Yes. These usually work for best for rechecks or chronic conditions where the vet has already seen your pet. Please give us a call and we will arrange an appointment for you

Are you still doing surgery and dentistry? Yes. Most of the conditions we are treating with surgery and dentistry will get worse if they are delayed. This is because it takes owners longer to notice that their pet has a tumor or abscessed tooth than they would in themselves so veterinarians get involved later in the disease process.

What about grooming? Yes. We only do medically necessary grooming – sanitary trims, facial hair trims, de-matting, whole body clips, bathing and the like. Poodle crosses and other breeds with continuously growing fur need to be clipped on a regular basis. Hair growing in the eyes can result in eye infections and blindness. Hair growing in the ears that is not plucked out contributes to ear infections. If your groomer is closed, we can trim the hair around the eyes and ears until their groomer is available.

Can I board my pet there? Yes. We are still boarding animals of all types.

Can I get medication refills? Yes, any time. Just call.  

Do you sell regular pet food? Yes, we carry the foods that our staff feed their pets.