"These guys are wonderful! When my pup Mia isn’t feeling well, they give great guidance, create availability for urgent appointments, and follow up to see how she is doing. Dr. Krzmarzick is compassionate, approachable, and flexible and makes a point to reach out to check up on Mia after providing care. As much as dogs can hate the vet, these guys go above and beyond to make them feel safe, comfortable, and cared for. Mia and I trust them for all of our pet care needs. I can’t recommend them enough!" ~Claire R.
The Family Pet schedules generous half hour appointments to provide adequate time for pets to receive unrushed, thorough, care and treatment, and also to allow time for valuable owner/doctor conversation. Frequently much insight is gained by discussions between the pet owner and the veterinarian. The appointment is often the time for demonstrations on how to medicate your pet or perform other procedures.
Emergency cases always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
We prefer to see your pet with you present; however, we do understand that you may have scheduling difficulties or unexpected obligations. Please let us know of your needs and we will arrange a drop off appointment for your pet. We will ask you to leave a phone number where you can be reached.
To ensure the safety of all of our clients and patients, we require all animals be adequately restrained during their visit. All pets should be in a pet carrier or on a leash and under the control of the owner.
Additionally, if this appointment is for a coughing dog, please let us know you are here before bringing your dog inside. You can call, come inside, or just pop your head in to let our receptionist know that you have arrived. We ask this so that you can help us minimize contact with other dogs and take proper sanitation measurements to reduce the risk of infection for other patien
Cancellation Policy: We fully understand that your lives are very busy and scheduling changes must inevitably occur. Given the limited appointment times in a day, we kindly request that we be given a minimum 24 hours notice to cancel or change an appointment so another pet can be seen during that time.
If we do not receive notice, depending on the circumstance, you may be charged a cancellation fee of up to $50 depending on the type of appointment.
This may also apply to late-showing clients who have missing more than half of their appointment. We want to spend the full exam length discussing your pets health and letting you have adequate time with your doctor, which can be hindered by tardiness.
Please know that you can always give us a call and let us know your situation! We understand that things come up that are not under your control.