Dear Family Pet Family,
Doctors and Staff at The Family Pet wish to assure you that as “essential services”, we will continue to provide veterinary services 7am-7pm Monday thru Friday and 8am-6pm Saturday and Sunday.
While it is important for the community to stay home, it Is not necessary or advisable to delay treatment of a pet’s medical condition allowing them to worsen or suffer.
We are following government guidelines to minimize spread of Covid-19 to keep you and our staff safe. We have increased sanitation and have implemented car-side concierge service to our drop off appointments to increase social distancing and reduce human contact time.
I have attached a Q&A regarding our services below. Please don’t hesitate to call us for help.
We wish you and your pet good health over these coming weeks,
Carrie Schneider DVM
President, The Family Pet
Face masks are required anytime you are outside of your car picking up medications, food or handing off your pet for an appointment.
Please complete & submit the Pet Health Questionnaire prior to your pet’s appointment.
How does this new appointment work?
1. When you arrive please stay in your car. Call us (206-784-3810) with the history of the issue that needs to be addressed.How long does this take? Due to social distancing recommendations, we are currently seeing all patients as drop off appointments. This means your pet will be with us anywhere from 30 minutes to a few hours.
2. An assistant will come out to get your pet. We will be using our leashes when able and deemed safe.
3. The doctor will examine your pet and call you to discuss findings and any treatment needed.
4. We will email an estimate and an assistant will go over it with you by phone.
5. When we have your approval, we will treat your pet.
6. We will call you to go over any medications or follow up care.
7. Your pet is then ready for pick up.
8. When you arrive for pick up, please stay in your car and call the office.
9. A receptionist will come out to get payment and your pet will be brought to you.
We know this can be stressful but be assured while your pet is in our care he/she is receiving fresh water, needed outside potty walks, and lots of love and attention. Any stressed pet is considered a priority
The pet emergency hospitals are being maxed out and we are receiving a lot of the overflow. We are seeing as many cases as possible while being careful not to allow the lowering of our high standards or our pets to suffer.
Our doctors and technicians are triaging patients based on need. Sick pets are seen before healthy pets. Our doctors will continue to give ALL patients the care and attention they deserve even though, at times it means longer wait times
If you have somewhere you need to be please let us know upon check-in. We will do our best but cannot guarantee that an emergency will not come thru the door that needs urgent care.Can I do an appointment over the phone with my vet? Yes. These usually work for best for rechecks or chronic conditions where the vet has already seen your pet. Please give us a call and we will arrange an appointment for you
Are you still doing surgery and dentistry? Yes. Most of the conditions we are treating with surgery and dentistry will get worse if they are delayed. This is because it takes owners longer to notice that their pet has a tumor or abscessed tooth than they would in themselves so veterinarians get involved later in the disease process.
What about grooming? Yes. We only do medically necessary grooming – sanitary trims, facial hair trims, de-matting, whole body clips, bathing and the like. Poodle crosses and other breeds with continuously growing fur need to be clipped on a regular basis. Hair growing in the eyes can result in eye infections and blindness. Hair growing in the ears that is not plucked out contributes to ear infections. If your groomer is closed, we can trim the hair around the eyes and ears until their groomer is available.
Can I board my pet there? Yes. We are still boarding animals of all types.
Can I get medication refills? Yes, any time. Just call.
Do you sell regular pet food? Yes, we carry the foods that our staff feed their pets.
Thank you for your understanding in the measures we have taken to remain open for your pet’s medical needs. We ask for your patience as we navigate our way through this and the impact it may have on our usual efficiency. This is an evolving public health issue and we must all be flexible and work together during this time of uncertainty. Together, we can work wisely to slow the spread.